How to Retrieve System and Application Event Viewer Logs for Alteryx

[Loredana]

How-To

Retrieve System and Application Event Viewer Logs for Alteryx

Prerequisites

Windows Operating System  

Procedure
 

1. Right click on start menu then click on Event Viewer or type the below in a Windows Explorer window.

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\Event Viewer.lnk

2. Expand Windows Logs in the left side of the window and apply the next steps to both Application logs and System Logs. The Support engineer will let you know which logs to gather. In rare cases, Security logs will also be requested.
3. In the right-hand side, select Save All Events As and save these in a location you can access.

image.png

4. Save this file with extension .evtx and provide to Alteryx Support.

 

Additional Resources

 

• Designer Issues – Working with Alteryx Customer Su... - Alteryx Community
• Server/Gallery/Scheduler Issues – Working with Alt... - Alteryx Community

[PaulTa]

Alternatively to open Event Viewer : 

win+r, %windir%\system32\eventvwr.msc /s