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Alteryx Server enforces that users must have unique email addresses. In rare circumstances, if duplicate email values are created, Alteryx Server will fail to upgrade to version 2021.2+. This article provides steps on how to identify the duplicates and correct these values prior to upgrade.
All versions, but these checks are specifically impactful for checking prior to upgrading to 2021.2+
Read the instructions on this article to run an Alteryx Application that will check users' email address and other values in your Server's MongoDB database. This application will also attempt to identify which of the users is the duplicate user, in the event that your Gallery Administrator is not able to determine which user is the duplicate. Once you have identified the users with duplicate emails, see the "Fix Duplicate Email Addresses" section below.