community Alteryx IO Alteryx.com
alteryx Community
Search
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Close
Free Trial

Alteryx Server Knowledge Base

Definitive answers from Server experts.

Error when Logging into Gallery in Designer

MariaW
Alteryx
Alteryx
Created

‎09-14-2021 06:11 AM - edited ‎09-22-2021 08:43 AM

Issue

Users encounter an error when trying to login to gallery from Designer. However, the user is able to successfully login to gallery in the browser using these same credentials. Note that the error message may be different depending on the authentication type used in the gallery. 

  • When using Built-in, users will get this error:
Email or Password are incorrect. Please try again.
 image.png
  • When using Windows Authentication, users will get this error: 
Error during network call
image.png
 

Environment Details

  • Alteryx Server
    • Any
  • Designer
    • Any


Cause

This can occur if there is an incompatibility between the Server and Designer version. The Designer version must be the same or lower than the Server version.

For example, users trying to use 2021.3 Designer while the Server gallery is on 2021.1 may run into this error. 

Resolution

Uninstall the newer version of Designer and install one that matches the Server version. 

Additional Resources