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Alteryx Server Knowledge Base

Definitive answers from Server experts.

Error: "Service cannot start. No valid Alteryx licenses found. Please ensure that the license file is installed correctly as an Administrator" when starting up Alteryx Server

junyak
Alteryx Alumni (Retired)
Created

Environment Details


Unable to start up Alteryx Server. The AlteryxService stopped and cannot start/restart.

The following errors will be in the LastStartupError.txt located in %PROGRAMDATA%\Alteryx\Service (e.g. C:\ProgramData\Alteryx\Service\LastStartupError.txt).
  1. "Service cannot start. No valid Alteryx licenses found. Please ensure that the license file is installed correctly as an Administrator

Example file :


 

       2. "Unable to start Queue service, insufficient license" via Windows Event viewer

image.jpeg

Cause


An Alteryx Designer license is not enough to enable the automation scheduling features. A valid Desktop Automation or Server license is missing.



Resolution


In Alteryx Designer, Go to Options > Manage Licenses and check for obsolete or expired license keys.

Check to ensure Alteryx Server or Alteryx Desktop Automation key is activated and have a valid date.

Or

Via CMD : 
- cd to the Alteryx installation path (e.g. C:\Program Files\Alteryx\bin)

cd "C:\Program Files\Alteryx\bin"

- Use the command "AlteryxActivateLicenseKeyCmd.exe list" to display a list of licenses allocated to the machine : 
 

AlteryxActivateLicenseKeyCmd.exe list

image.jpeg
 

Please validate the Alteryx Server license by checking with your license administrator.

Please reach out to fulfillment@alteryx.com if you require further help with your license(s).



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