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Alteryx Server Knowledge Base

Definitive answers from Server experts.

Error: "Problem Loading App Error: The User's account expired(1793)" when running an App on Gallery

Alteryx Alumni (Retired)

Error: “The user's account has expired” when running an App on Gallery.


Environment Details

When User tries to run an app on the Gallery, the following error is displayed:

Problem Loading App

Error: The user's account has expired. (1793)

Alteryx Server
  • All versions
  • Service account Run As User enabled



This is caused by an expired service account set up as the run-as user


Fx the expired account issue within your company's active directory.