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Alteryx Server Knowledge Base

Definitive answers from Server experts.

Error: "Page Not Found" after authenticating via OKTA Identity Provider

AshBill
Alteryx
Alteryx
Created

Error: “Page Not Found” after authenticating via OKTA Identity Provider


Environment Details

 

When logging in and authenticating via OKTA, users are redirected to the Alteryx Gallery and a "Page Not Found" error is displayed.

 
Page Not Found. The Page you are trying to reach does not exist.

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  • Alteryx Server
    • All Versions
  • Okta Identity Provider


 

Cause

 

The Attribute Statements configuration in OKTA was not correctly configured. The AAS logs (%ProgramData%\Alteryx\Logs) would show the following error:
System.ComponentModel.Win32Exception (0x80004005): The specified network name is no longer available 


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The Claims in the AAS log would show that the "firstName" and "lastName" are both in lowercase:
*Note: The Attribute Statements configuration is case-sensitive.

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Resolution


1. Change the Attribute Statements from firstname to firstName and lastname to lastName in OKTA and save the changes:

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2. Restart the Alteryx Service.
3. Try authenticating to the Alteryx Gallery.



 

Additional Resources