Error: "Page Not Found" after authenticating via OKTA Identity Provider

[AshBill]

Error: “Page Not Found” after authenticating via OKTA Identity Provider

Environment Details

 

When logging in and authenticating via OKTA, users are redirected to the Alteryx Gallery and a "Page Not Found" error is displayed.

 

Page Not Found. The Page you are trying to reach does not exist.

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• Alteryx Server
  • All Versions
• Okta Identity Provider

 

Cause

 

The Attribute Statements configuration in OKTA was not correctly configured. The AAS logs (%ProgramData%\Alteryx\Logs) would show the following error:
System.ComponentModel.Win32Exception (0x80004005): The specified network name is no longer available 

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The Claims in the AAS log would show that the "firstName" and "lastName" are both in lowercase:
*Note: The Attribute Statements configuration is case-sensitive.

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Resolution

1. Change the Attribute Statements from firstname to firstName and lastname to lastName in OKTA and save the changes:

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2. Restart the Alteryx Service.
3. Try authenticating to the Alteryx Gallery.



 

Additional Resources

• Configuring SAML on Alteryx Server for Okta