community Alteryx IO Alteryx.com
alteryx Community
Search
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Close
Free Trial

Alteryx Server Knowledge Base

Definitive answers from Server experts.

Error: New Gallery users' names show null values when using Integrated Windows Authentication

KenL
Alteryx
Alteryx
Created

‎10-19-2021 01:56 AM

Error: New Gallery users' names show null values when using Integrated Windows Authentication

 

Environment Details 

When a new user signs in to Private Gallery configured with Integrated Windows Authentication, some sections of the Gallery UI are not visible. Additionally, in Gallery, nulls will appear in their names. When the new user signs in for the first time, the Gallery log would show an error message like below:

2021-10-18 05:24:04.512168,ERROR,107,ErrorHandler,HandleError,,,,,,,,,,Exception caught by ErrorHandler and marshaled to client,"Alteryx.Server.Common.Exceptions.BadRequestException: First name cannot be null or empty.->   ..."
  

    Other Symptoms 

    • The user's My Profile page is emptyimage.png
    • If the user is a Gallery Admin, the Admin interface is missing tabs on the leftimage.png
     

    Pre-requisites 

    • Alteryx Server
      • All Versions
    • Private Gallery configured with Integrated Windows Authentication


    Cause

     

    There are null values in some user attributes in the Windows Active Directory, specifically the following attributes:

    • givenName - The given name (first name) of the user.
    • sn / Surname - The user's surname (family name or last name).


    Resolution

     
    1. For each affected user, go into the Windows Active Directory to edit the givenName and sn / Surname attributes such that they have proper, non-null values. You may have to contact the Windows Active Directory Admin for assistance.


    Additional Resources