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on 08-23-202102:52 AM - edited on 11-03-202111:50 AM by MarkelioH
The below error happens when adding a new worker to the controller :
Alteryx Server and Client are Incompatible
When configuring the setup, please make sure the following pre-requisites are met:
The Version of the new worker that is being added is exactly the same as the controller.
The correct Controller token is used while configuring the worker node.
Test to make sure that port 80 is not blocked by opening a web browser on the Worker machine and navigate to http://<controller server name>/AlteryxService/status. You will get a similar response as below:
The issue can occur when the VM that is used to configure the worker does not meet the minimum requirements specified in the help guide: https://help.alteryx.com/current/server/system-requirements. It only had 2 cores 4 GB RAM when this issue was seen. This could happen if you set up a test environment and allocated resources that do not meet the system requirements specified. If this is the cause, navigate to Solution A. Cause 2:
Another reason could be because of a different port than the default port, configured for the Controller, under the <ServicePort> tag of RuntimeSettings.xml file. There are situations, where you may need to change the default port used by the Controller (i.e - port 80), and this can be done using the steps on this article . So, if the port is changed for the Controller, and if that is not mentioned while connecting to the Controller from Worker, then this error could also occur. If this is the cause, navigate to Solution B.