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Alteryx Server Knowledge Base

Definitive answers from Server experts.

Alteryx Server: Issues verifying IDP on a SAML implementation

JohnGD
Alteryx
Alteryx
Created

Environment Details


  • Alteryx Server
    • Version 2020.2
    • SAML authentication



When attempting to test their IDP configuration via the "Verify IDP" button in the System Settings, users can experience the below error message:
Failed to start Authentication service. Check your settings and try again. 


Cause


Certain settings on the server machine can cause this especially in environments with extensive security measures (no or limited internet connectivity).
In this case, different URLs were not trusted (i.e. it has not been added to your Trusted Site List on the Gallery machine):
  • The URL of the Gallery (IDP URL in Alteryx System Settings - Gallery - General)
  • The Identity Provider's URL (IDP URL in Alteryx System Settings - Gallery - Authentication)


Resolution


Resolving this consists in adding the untrusted URLs to the Internet Options (on the machine hosting the Gallery for multi-node instances):
  1. Open Internet Explorer
  2. Click the Tools button, and then click Internet options
  3. Navigate to the Security tab.
  4. Click on Trusted sites and then click on the sites button
  5. Enter the URL and click on Add
  6. Click on Close when finished
Comments
russj9
5 - Atom

John,

We're experiencing a similar issue.  We've tried adding trusted sites. 

Are there any other specific security settings we should check?