workflow exceeded maximum runtime of 30 seconds and was cancelled.

I just upgraded to 10.5 and I get this error in Server:

App is designer works fine, no events are happening. Solutions center at Inspire16 told me it's a new restriction in 10.5 and it's related to chained apps but nothing more...

I ran a performance profiling on the tools in my app to see if I have bottlenecks. I have an input tool that runs the longest (7.5 secs) which doesn't seem unreasonable. My input connects to sql server and pulls down 8 recs. It uses 64bit ODBC Driver version: 03.80.

Has anyone ran into this? Can I change this 30 second threshold in a secret xml file somewhere?

Settings

Chained App

Accepted answers

ivy29gm

For those interested - it IS related to 10.5 AND chained apps. This worked for me, so if you run into the same issue, check this out ~ courtesy Alteryx.

Please make sure you create a backup of this config file before editing it!

It turns out that there is an unexposed setting for this. In the [AlteryxInstallFolder]\bin\config folder there is a file called alteryx.config. In that file is a section that looks like this:

<engine enableAutoLicensing="true" useServiceLayerComposer="true"

secret="38C82F8D2643138C3DDD9B8A45E82D02C31E0D5D"

server="Cloudservice.extendthereach.com">

<!--mapSubdomains>

</mapSubdomains-->

</engine>

That engine tag supports an attribute called chainedTimeout which can be set to the number of seconds you want to give each app in the chain before the last app. To set it to one minute, it would look like this:

<engine enableAutoLicensing="true" useServiceLayerComposer="true" chainedTimeout="60"

secret="38C82F8D2643138C3DDD9B8A45E82D02C31E0D5D"

server="Cloudservice.extendthereach.com">

<!--mapSubdomains>

</mapSubdomains-->

</engine>

It's all about the tags!

All comments

patrick_digan

If you have access to the system settings on the server, I believe there is an option under the General settings of the worker. Here's what I see

Let me know if that doesn't do the trick!

ivy29gm

Thanks for the feedback - that setting is not enabled on our server, just like yours.

Atenco01

This message also seems to happen when the expected data that drives a process is not in the expected format. In my case I was getting the error when I was trying to execute an app. This app requires the upload of one TEXT formatted Account ID in Excel. The user that had the error was trying to upload this ID as a NUMBER. It seems as well that the user had highlighted the entire column ( so not sure if it was considering for upload all blank rows in such highlighted column). Perhaps those extra blank cells and not the type was the culprit.

I fixed it by switching the Numeric ID column to TEXT via Text to columns in Excel, then copying and pasting the cells with actual values ( not the entire column) to a new worksheet. Upon using the new worksheet the app worked as expected and no error was returned. Excel can be so picky!

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