We are celebrating the 10-year anniversary of the Alteryx Community! Learn more and join in on the fun here.
Start Free Trial

Alteryx Server Discussions

Find answers, ask questions, and share expertise about Alteryx Server.
SOLVED

suddenly user cannot see collection

Piyali417
7 - Meteor

gall

As an admin, I checked that, users name are added in the collection,

Suddenly user can not see the collection to their gallery.

 

Is there any information regarding this?

3 REPLIES 3
fmvizcaino
17 - Castor
17 - Castor

Hi @Piyali417 ,

 

I have seen cases where a user has an account in two different domains or two accounts, one admin and one regular.

 

I would ask the user to open the Gallery in incognito mode and log in again. Clearing the cache might help as well.

 

Best,

Fernando Vizcaino

Piyali417
7 - Meteor

@fmvizcaino  after clearing cache still the issue there, and we admin also having same issue in the home section, in the admin section its reflecting properly. 

 

Do you have any othe rsuggestions?

fmvizcaino
17 - Castor
17 - Castor

Hi @Piyali417 ,

 

I recommend reindexing your Mongo. Here you can see how: https://knowledge.alteryx.com/index/s/article/How-To-and-When-to-run-a-manual-reindex

 

Best,

Fernando