restored on sandbox but cannot access data connections

[David-Carnes]

Hello!
I restored a backup of my production server onto my sandbox server.   Apparently the encryption key   for gallery data connections   wasn't brought over.

I monkeyed around in   RuntimeSettings.xml file but to no avail.   Is there a file or something in the MongoDB that I could change?

This is odd, because in the past, I have  had  the ability to use the  data connectors that  came over with  the backup from  production.


Many thanks!
David

[fmvizcaino · Accepted solution]

Hi @David-Carnes ,

I`m unaware of any specific files or guidelines for this process. Have you performed the complete host recovery process? That is what I usually do when I want to clone the environment. 

https://help.alteryx.com/current/en/server/install/server-host-recovery-guide.html#idp403125

Best,

Fernando Vizcaino

[David-Carnes]

@fmvizcaino !
Thank you; this was interesting  reading.
I'll let you know how it goes.

Once again, thank you!

[David-Carnes]

I now have   a  problem in  production in that the Controller Token is 192  characters long.   (64 x  3)  But that is not in the scope of  the problem I  asked for help with.