connecting Alteryx scheduler over VPN

[rahulachanta]

we have a scheduler we could connect from designer without VPN on. However, when the VPN is ON, tried connecting to scheduler getting message...

"unable to connect to the controller. "x.y.z.p"(scheduler IP). Please consult the "Alteryx Scheduler FAQ" in Alteryx Help for troubleshooting assistance. 

Not sure when VPN is on if there are additional settings to be performed. I am able to hit http://x.y.z.p/AlteryxService/status page with no issues. 

[JordanB]

Hi @rahulachanta,

Can you see if you have Windows Firewall activated on your machine. Sometimes this can block the connection of the scheduler. 

Best,

Jordan Barker

Solutions Consultant 

[SteveA · Accepted solution]

Hi @rahulachanta,

Let's double-check the IP address of the target Server with and without the VPN connected, ensuring you can ping the Server in both cases.

First, with the VPN disconnected:

• Open a command shell
• nslookup <your_server_name>
• ping <ip_address_from_nslookup>

Then repeat the above with the VPN connected.  Is the Server still DNS-resolveable and addressable?

If the Server is addressable with the VPN connected, then I would double-check the address of the Server that's configured in the "View Schedules" dialog in Alteryx Designer.  Make sure that the IP address configured here is the one returned when the VPN is connected:

[rahulachanta]

Hi Jordan,

Windows firewall is OFF.