Alteryx Server Discussions

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SOLVED

Windows Authentication error after upgrade from 2019.3 to 2020.1 version

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9 - Comet

This has started ever since Alteryx stopped allowing BETA/UAT testing on the server release.

 

This needs to change as 2020 format and design to move permissions and authentication wasn't tested in the real world. With different variables.

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6 - Meteoroid

We were able to revert back to our 2019.3 database, ran the workaround that tech support sent to fix the windowsIdentity table issue and then successfully upgrade to 2020.1.5

 

 

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9 - Comet

@jsetlik what was the workaround?

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9 - Comet

@JamesHa 

 

Our ticket number is Case #00337797 and we opened it last Wednesday, April 15th.

 

Any help would be appreciated.

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6 - Meteoroid

You need to have at least a backup of the 2019.3 mongoDB that works PRIOR to beginning the upgrade.  With that, there's a table rename fix that you do in mongoDB at the command line and then you can proceed with the update.

 

I assume that customer support is providing the detailed instructions once you've opened a support ticket with them, so I won't step on their toes by posting it.

 

 

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9 - Comet

Weare on 2019.4, if we make changes in DB will that work for 2020.1 ? 

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Alteryx
Alteryx

Folks, I'm the Product Manager for Alteryx Server. We've identified an issue with the 2020.1.5 release with WinAuth. Please see the attached file below for details. Apologies for the inconvenience! 

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Alteryx
Alteryx

@JohnPell @JamesHa @BharathVJ @gade_joseph_r @levell_x_dunn @jsetlik 

 

Please see the article on how to adjust Alteryx Server 2020.1.5.

Lisa LePome
Senior Customer Support Engineer -- Knowledge Management Coach
Alteryx, Inc.
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9 - Comet

Is a working release available yet? If not, when?  We need to upgrade soon.

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Alteryx
Alteryx

@hroderick-thr We have a fix and are testing it now in order to post it as soon as possible. Stay tuned...