Alteryx Server Discussions

Find answers, ask questions, and share expertise about Alteryx Server.
Don't forget to submit your entry for the Excellence Awards by October 30! | Need more information about the program? Check out the blog here
SOLVED

Windows Authentication error after upgrade from 2019.3 to 2020.1 version

Highlighted
Alteryx
Alteryx

@BharathVJ@gade_joseph_r   and all,

 

Apologies that you are experiencing this issue. Please roll back to your previous version you upgraded from and restore the db.  If you need help with downgrading and restoring the database, please email us at support@alteryx.com.  Development has isolated the issue and we have a workaround that requires robo3t or equivalent software.  Please reach out to support@alteryx.com and we can assist if you would still like to complete the upgrade to 2020.1 after downgrading.

 

Thank you 

 

James Dolan-Hall | Customer Support Engineer
support@alteryx.com | community.alteryx.com
Highlighted
9 - Comet

@JamesHa  Also When we upgrade from 2019.1 or 2019.*  to 2020.1  The icons on the Gallery for every workflow is missing. 

When we roll back it's working okay .so its upgrade issue. 

 

When Changing the Authentication from AD to SAML some time it works some times it won't. (On POC to switch Authentication)

Highlighted
Alteryx
Alteryx

@gade_joseph_r Thank you for those notes.  I will pass them on to the dev team.  Anything that comes back from them I will update as I can

James Dolan-Hall | Customer Support Engineer
support@alteryx.com | community.alteryx.com
Highlighted
6 - Meteoroid

Hi James,

 

We are still getting the same issue even after this workaround. Alteryx support contacted us, made the change, upgraded to 2020.1.5 and still the login issue is as is.

 

For other users who are facing this issue, as per Alteryx "WindowsIdentitys" collection name is used as  "WindowsIdentity" in 2020.1 which is why it is giving this error. 

 

Thanks,

Prashant

Highlighted
Alteryx
Alteryx

@prashantkunjir Do you have a support ticket open and have you submitted gallery logs from the time of the upgrade?  If so please let me know the case number.  If not could you submit a ticket by emailing support@alteryx.com and then let me know the case number so I can review.  Thanks

James Dolan-Hall | Customer Support Engineer
support@alteryx.com | community.alteryx.com
Highlighted
6 - Meteoroid
Hi James,

Yes we've case #00335904 open and we've shared logs and other screenshots.

Thanks,
Prashant
Highlighted
6 - Meteoroid

I'm also having the same issue and have opened a ticket.

 

I can say that this is NOT the case for my install:

jsetlik_0-1587661321533.png

All users that tried to login to the updated gallery absolutely still exist in AD (including myself, the admin) and authentication fails.  Our infrastructure team verified that there are no failed logins in AD, suggesting that the authentication requests are failing within Alteryx Gallery routines and not even making it out to AD.

 

Very frustrating.

Highlighted
Alteryx
Alteryx

@jsetlik Sorry for you frustration.  Can you please open a support ticket with support@alteryx.com and attach your Gallery logs from the date of the upgrade.  Default path for those are located here:

Gallery Logs (\ProgramData\Alteryx\Gallery\Logs)

 

James Dolan-Hall | Customer Support Engineer
support@alteryx.com | community.alteryx.com
Highlighted
6 - Meteoroid

Hi James,

 

Already done.

Highlighted
9 - Comet

I think Alteryx has to Pull down 2020.1  from Downloads list ,its waste of time spending on this if there I no fix . Unless its fixed it should not be put into downloads .

How may hours are being wasted for our companies hours in debugging this while we know its an issue .