@sgabriel62 It is not recommended to take snapshots of the VM while the AlteryxService is up and running this can cause issues with the service including crashes, and it could lead to data corruption as the database may have pending writes at the time the snapshot is taken. Instead of snapshots we recommend following the backup process outlined in the following KB article.
https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Alteryx-Server-Backup-amp-Recovery-Pa...
If you must take a snapshot per your corporate policy please schedule maintenance windows to do so and stop our services prior to the snapshot being performed.
To answer your additional questions on restoring the service from a snapshot or virtual disk this hasn't been tested and wouldn't be supported. However, that being said it is very likely these restores will be problematic for a number or reasons. As indicated above the database state will likely be inconsistent. Also if the machine information changes your license may become locked needing intervention to release/reuse it. Then there is the question of encrypted credential information in the database. This sensitive information is encrypted using a machine key specific to the server the data was created on. Unless some specific precautions are taken that data may become permanently locked. Also at this time there are no options for a live/hot backup of the server's database
