User Credentials on Gallery

Question

Recently upgraded server to 2019.4. Users are unable to save workflows to the gallery using their credentials.

After entering the user credentials and clicking done, the Save button doesn't do anything.

Note:  The service account works fine but I don't want all users using it.

Thanks

Itay_K · Answer

This issue was discussed on a different post:

https://community.alteryx.com/t5/Alteryx-Server/Saving-to-Alteryx-Gallery-with-personal-credentials/td-p/479881

The suggestion is to use one of the following solutions:

- Use a combination of Tab and Enter to verify the credentials

- Save the credentials on the server and share those credentials with the user, then use the dropdown to select the credentials

JoeS · Answer

Hi @ehlerd

I have just tried on my server as well, and it appears to do the same.

I'd recommend you send an email to support@alteryx.com

This will be the fastest way to get a ticket raised and a resolution available.

Thanks

Joe