Unable to sign into Alteryx Gallery with Service Account

[johnyin]

When we sign into Alteryx Gallery using a service account, the time-zone selection window pops-up. However, after we have selected the time zone and click ‘Save’, nothing happens and the window cannot be closed. As a result, we are unable to access the Alteryx Gallery. We have tested in incognito mode of different browsers (Edge, Chrome) and on different machines, and encountered the same problem in all cases. (see attached)

Could you please advise how this resolve this problem?

[gawa]

I experienced the similar issue before. At that time, the cause of the issue was that our service account did not have 'First Name'.

Usually user accounts always have 'Last Name' and 'First Name' but service accounts may not have either of them in our Active Directory when created.

It seems Alteryx Server does not work properly if either of 'Last Name' and 'First Name' is blank, even though account is surely created in Alteryx Server application.

The countermeasure taken was as following steps:

(1) We modified our service account in our Active Directory by adding 'First Name' to that account intentionally. *This activity involved support from our IT department

(2) Access to Mongo DB of Alteryx Server via Mongo DB client tool like Studio 3T, and go to 'users' collection and find that service account. Once found, add 'First Name' manually as defined in (1) to synchronize with Active Directory.

This is how we fixed issue. Hope this would be the case for you.

[TheCoffeeDude]

Using the Users tab in Alteryx Gallery Admin, you can set a time zone for your service account.

An alternative is to use the API to search for users who don't have a default timezone and set it for them.