Send email from AWS SES - designer and alteryx server

Question

I've configured the SMTP settings on our Alteryx Server and successfully got the confirmation email. Now when I try to send an email from designer or server I get nothing but errors. Should I be doing autodetect SMTP? I would assume it would lock to what's in the server? I've tried putting my AWS public IP in the SMTP server field also, no luck. Any ideas?

KevinP · Accepted Answer

@StephenMack The SMTP/Email settings present in the Alteryx System Setting only apply to Gallery for email notifications and password resets etc... The Email Tool in the reporting category requires separate configuration. In most cases the auto detect settings option is enough to identify the correct configuration based on DNS. However, this option doesn't work in all environments. If this isn't working for you you will need to provide the appropriate SMTP server information for the email tool to use. I would recommend reviewing the following Knowledge Articles to get a better understanding of the Email Tools configuration and some tips on troubleshooting.

Tool Mastery | Email

Email SMTP Troubleshooting

StephenMack · Accepted Answer

My workaround was to write an external program in C# to send the email. It's ugly but it works.

Basically I have an email macro, you send it To,From,Subject, and a report layout that will act as the email body. First the report body is saved to a file as html. I then create the batch command to run the exe. Finally the run command tool opens runs the batch command which opens the exe to send the email. The exe knows to look in the right spot for that HTML file.

C# was probably a bit overkill for the executable, python would probably have been simpler.