SMTP Configured and working but no Gallery Notifications

Question

I have Alteryx Server configured with SMTP Enabled and working:

When I click on TEST, I get "SMTP Settings are valid" and receive an email  in my inbox  - so far so good.

However, the gallery refuses to send notifications. E.g. when I use the "Reset Password" function, and enter my email address, I never receive an email with the new password. Same goes for Validate Email operations.

NOTE:  In the Notification Section of the gallery, all email notifications are Enabled.

Any clues?

josephhalo · Accepted Answer

This turned out to be a curly one. The issue is that there is a Name in the "FROM EMAIL" (below, it is ETL02)

Although the name poses no problem for the SMTP test (I receive a test mail from a user called "ETL02"), it screws up with the Gallery.

Removing the name fixes the issue.

Go figure!