On Alteryx server gallery shows profile name as NA null[accountname]

Question

Hello,

We have setup the Alteryx server with Alteryx Desinger 2021.1.

While i login into Alteryx gallery on server using http://localhost/#! url it gives me login name as "NA null[accountname]" instead of proper account name.

Could you please help me to find out the reason and fix this issue.

Also refer the attached image where you can see the top right "NA nullGeneric account" instead of proper account name.

Please assist. Thank you!

NULL_LOGIN_PROFILE_NAME.png

alt_tush · Answer

Ok and thank you so much for your assistance 🙂

rkapoor · Answer

@alt_tush this seems odd. Can you raise a case with support@alteryx.com because they may need to get involved to take a look.

alt_tush · Answer

Hi RishiK,

Please refer attached image. Also i cant see the private studio tab in profile setting. If i missed something while configured the server?

Also could you please help me how to set the value at mongo DB level.

Thank you so much for your prompt reply 🙂

PROFILE_TAB.png