Not seeing new users

[Carlos_A]

Hi all,

I've recently added a few new users to my company's gallery but I am unable to find them as users, I had to search for their private studios to locate them and move to a desired studio, see example below:

I added the user Lucy and searching for it returned no results

 i was able to find her private studio and then move her to the studio I want. Currently this is the only way I can find these users I added (about 14 of them)

Clicking on the user name on the studio brings me to the Edit User page, so the user exists. I was also able to login as the user, download workflows, etc.. but I still can't search for the user.

This is an issue because I have to add the user to a data connection, but since I can't search for them, I can't add them, Anyone experienced this before?

Currently using Alteryx Server v11.3

[Stephan_Braun]

I notice same issue after upgrading to 2018.2.

Can you share the procedure to fix it?

Kind regards,

Stephan

[Peter_K]

Hi Stephan,

You probably need to raise a support ticket for this. I've just been on the phone for an hour with support, and they have a workflow which they ask you to run in addition to various cleanup on the MongoDB.

Hopefully you have more luck than we did - couldn't get to a persistent fix. I'll be going back to an old backup. Thankfully this is just our test environment.

Peter

[StephenR]

Hello @Peter_K and @Stephan_Braun, what you are seeing is a hidden feature for moving Workflows out of a Private studio so that they do not get orphaned. Please see this Knowledge Base Article that explains what is happening.