Network Drive has "Invalid Directory" error when saving to a private gallery

Question

I have a workflow that uses the Directory tool to reference a Network Drive (NTFS). The workflow was built on our server box. It runs successfully in Designer but when I save to our private gallery I receive the error message "Invalid Directory [...] The system cannot find the path specified". I've been scouring the community for about a day and cannot find a resolution. Hoping someone out there has worked through this. I have tried the following without a resolution.

* Change the path to UNC in workflow dependencies
* Validated the credentials on the server Admin page are the same as the user credentials used in Designer* Attempted to save the workflow with the "Set workflow credentials" option

* Changed the server configuration to "Run As" the user credentials. Also turned off the "Run As" option.* Ensured the user could "Log on as a batch job"

* Changed the Alteryx Service to log on as the user credentials* Reverted and tested again using Local System

Any help would be greatly appreciated.

smoskowitz · Answer

Hi @morr-co --

While I cannot be certain, people typically don't want to use the same credentials on the server as what you log in as on their desktop. However, there could be a firewall issue happening. Is the server on the same vlan, or is it housed in a datacenter somewhere? It was not an issue for us, but I can see there may be being a security issue.

Let me know!

Seth