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Job Status: Running - Even if workflow status complete.

SteinarV
5 - Atom

When I run an app from my company's gallery the page is stuck on "Job Status: Running".

job_status_running.png 

 

However, when i open the designer and look at "View schedules", it shows that the workflow completed as normal.

status_complete.png 

 

 

This only became a problem after upgrading the server. 

 

Any suggestions?

 

 

3 REPLIES 3
JakeS
Alteryx Alumni (Retired)

Hi @SteinarV

 

What version of Server did you upgrade to / from? What browser is being used? If you try a different browser, do you see the same error?

 

Jake

Jake Samuels

Principal Support Engineer
Alteryx, Inc.
SteinarV
5 - Atom

Hi,

 

We upgraded from AlteryxServerInstallx64_2018.2.6.51223 to AlteryxServerInstallx64_2018.4.4.54346.

 

I tried with Edge now, and did get the same result/error. 

 

However, with Edge I was able to see workflow results in the browser:

Workflow_results_edge.png

 

as opposed to when using Chrome, nothing shows up:

Workflow_results_chrome.png

 

 

EDIT:

When running an app in the Gallery with Edge and debugger I get the following error in my console:

"HTTP500: SERVER ERROR - The server encountered an unexpected condition that prevented it from fulfilling the request."

 

ErrorEdge.png

JakeS
Alteryx Alumni (Retired)

Hi @SteinarV,

 

For this issue I would recommend submitting a case to support@alteryx.com so that you can have us take a look at the logs for this issue. Once the issue is resolved, we can make sure to post here so others can see the resolution.

 

Jake

Jake Samuels

Principal Support Engineer
Alteryx, Inc.