How can i delete a user from the embedded mongo db

Question

Hi All

not sure why i have emailed support@alteryx.com twice on this issue but have had no response hence the post here.

I have a gallery user whose profile in mongodb somehow seems to have become corrupted so they are unable to run any workflow or app in gallery using their own credentials even though they have all required permissions they get an unknown engine error everytime.

i'd like to delete them from mongodb completely and then get them to log back in thereby recreating their account.

they don't own any assets in gallery so removing them would have no other impact.

unfortunately as we're on server version 2022.1 the API fails to remove the profile as i believe there is a bug with our version.

Any help much appreciated

thanks

Nat

fmvizcaino · Answer

I have seen this issue only once, but it happened with all the users because the secondary logon service was disabled.

In your case, I would check the Logon as a batch job permission.

You can find more information here: https://help.alteryx.com/20221/server/configure-required-run-user-permissions

Best regards,

Fernando Vizcaino

NatSnook · Answer

Yes @fmvizcaino if they use someone else credentials then it works fine.

fmvizcaino · Answer

Is the user able to run workflows without using their own credentials?