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alteryx server Discussions

Find answers, ask questions, and share expertise about Alteryx Server.

Gallery goes inaccessible frequently ('404 - File or directory not found error')

Meteor

Hi Alteryx Team,

 

Post upgrading to 2018.4 we notice our Alteryx gallery goes inaccessible frequently & we get '404 - File or directory not found error'.

 

Can you please help to identify issue here?

 

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Comet

In this case I would recommend you check your logs. Their location depends on how you set up your Alteryx System settings on the Server. But in a typical install they are located at C:\programdata\alteryx\service.

 

To verify the location of yours, please go to your Alteryx System settings under Controller-->General. You will also find logs in the Gallery directory that may be of some assistance.

Asteroid

I will also check Windows log - some version back when we had the issue - Gallery service got interupted by mongo DB processor

or As any Software vendor says "Upgrade... " if possible

 

Thanks