Gallery goes inaccessible frequently ('404 - File or directory not found error')

Question

Hi Alteryx Team,

Post upgrading to 2018.4 we notice our Alteryx gallery goes inaccessible frequently & we get '404 - File or directory not found error'.

Can you please help to identify issue here?

JRendon · Answer

For me what worked was:

* Check the Gallery Logs, and Server Application Logs. Checking that there isn't anything else affecting the Gallery.
* Check the Alteryx Scheduler, making sure that you're not breaking an active workflow.
* Restart the 'Alteryx Service'
* After restart, check to see if the Gallery is working, check your Gallery logs and Server Application log. Again making sure there aren't any new errors.

Hope that helps.

leonhast · Answer

This will cancel the progress of all currently running workflows, because the engine is still running.

Plus someone has to do this manually.

From a server application, I expect the robustness to recover on its own, without loosing any progress.

sathiya · Answer

Another option is to have Service restart

In Services - right click - properties - Recovery

This will help to restart