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alteryx server Discussions

Find answers, ask questions, and share expertise about Alteryx Server.

Gallery goes inaccessible frequently ('404 - File or directory not found error')

Meteor

Hi Alteryx Team,

 

Post upgrading to 2018.4 we notice our Alteryx gallery goes inaccessible frequently & we get '404 - File or directory not found error'.

 

Can you please help to identify issue here?

 

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Fireball

In this case I would recommend you check your logs. Their location depends on how you set up your Alteryx System settings on the Server. But in a typical install they are located at C:\programdata\alteryx\service.

 

To verify the location of yours, please go to your Alteryx System settings under Controller-->General. You will also find logs in the Gallery directory that may be of some assistance.

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Asteroid

I will also check Windows log - some version back when we had the issue - Gallery service got interupted by mongo DB processor

or As any Software vendor says "Upgrade... " if possible

 

Thanks

Meteoroid

Hello VJ, 

 

is there any solution for this problem yet? 

We are facing the same issue. 

 

Best regards

Asteroid

Another option is to have Service restart

In Services - right click - properties - Recovery

This will help to restart

Meteoroid

This will cancel the progress of all currently running workflows, because the engine is still running. 

Plus someone has to do this manually. 

 

From a server application, I expect the robustness to recover on its own, without loosing any progress.