Gallery User does not load in Gallery Admin

We have a user account that is failing to load or update it's Role when accessing it via the Gallery Admin pages. The account does not have a last name in AD which i think may be causing a problem as the account has logged into Gallery but the name is appearing as "Firstname null". Has anyone else had this issue? Is there a way to resync the account names from AD once setup in Alteryx Gallery?

we are running Server 2020.3.4

thanks in advance.

Gallery

Server

Accepted answers

DY1

In case anyone else has this issue, it was the blank last name field that was causing the issue. This was resolved by updating the field directly in the mongodb.

All comments

DY1

In case anyone else has this issue, it was the blank last name field that was causing the issue. This was resolved by updating the field directly in the mongodb.

danilang

Hi!

As a leader in the Alteryx Community, I have the ability to identify & mark accepted solutions on behalf of community members - and recently did so on this thread. If you have any questions or concerns with the solution(s) I selected please let me know by replying to this post.

Learn more about Accepted Solutions here.

In your specific case, adding a last name in Mongo worked, but you could also have added a last name in AD.

Thank you!

Dan

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