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Alteryx Server Discussions

Find answers, ask questions, and share expertise about Alteryx Server.

Error Sending Emails from Server

imaran_669
8 - Asteroid

We are having some trouble with our Alteryx server mayby someone knows what is happening.

 

At the beginning the error that started appearing in Version 4.1 was, and appeared when using the download tool:

 

imaran_669_0-1746718085430.png

 

We assumed it was due to the desinstalation of internet explorer from whom alteryx takes the proxy settings. 

 

We decided to upgrade to the alteryx version to 4.2 that we read it had more configurations for the proxy. But now the new error is:

imaran_669_1-1746718085431.png

 

And after trying some more configurations we got to this error and got stuck:

imaran_669_2-1746718085432.png

 

Anyone had this problem when upgrading to the new version?

 

1 REPLY 1
AlteryxMatt
Moderator
Moderator

Hi @imaran_669,

I think this may be a good candidate to report through my.alteryx.com to ensure Customer Support is aware and can provide insight into resolution. The case submission process will also search the Knowledge Base in case there is a known solution

Matt Rotundo
Alteryx Community Moderator