Cannot synchronise DCM between Server & Designer

[chrisha]

Hi everyone,

we've recently upgraded to Alteryx 2022.3 and would like to make use of the DCM for managing our credentials.

We have DCM enabled on both the Server and the Designer machines (screenshot from Designer machine, settings identical on Server):

When trying to synchronise credentials on the Designer, however, we cannot connect to our Gallery:

Server connection failed. Check your network connection and server credentials.

Connecting to the Gallery for opening and saving Workflows works without a problem. We are using "Integrated Windows authentication with Kerberos" for authenticating users.

Any points what might be the issue here?

Best regards

Christopher

[scancissu01]

We are having this issue in Alteryx Server and Designer 2023.1.1.336.

When trying to sync credentials from the Designer, I get the following error:

Steps to reproduce -> go to Connection Manager from Alteryx Designer -> Synchroize -> Select the Gallery

"Server REsponse decryption has failed" 

We tried many approaches, like restarting service, recreating the Gallery on Connection Manager, mongo DB reconnect, nothing works. We also opened a CASE in Alteryx, but no reply from them yet.

One curious thing: I am able to synchronize using the Designer in the Alteryx Gallery itself (we have a multiple node solution, where Gallery, Controller, workers and Mongo DB instances are separated).

Any help is welcome!

Thanks

Sidney

[scancissu01]

I am having the same issue, from time to time. I opened a CASE in Alteryx, but nothing yet. I wonder if someone was able to solve it. I tried many different approaches. Guess Mongo DB reindex might help.

[scancissu01]

I am having this issue with Alteryx 2023.1. When trying to sync between Designer and Server, get the "Server Response Decryption has failed" message. We have a 6 node environment, being one controller, 2 workers, 1 gallery and 3 mongo DB. We opened a CASE in Alteryx for more than 2 weeks, but no solution yet. I tried to restart services, delete mongo DB locks, etc, but issue remains. 

The interesting part is that, if try to synchronize using the Designer in the Gallery Server itself, it works fine. So I wonder it's something about the certificate or communication.

I will keep this updated when I am able to solve this issue.

Thanks,

Sidney

[HARICHANDRAPRASAD]

Hi Chrisha,

Is there any luck against this issue. We are also facing same issues. Could you please help