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Alteryx Server Discussions

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Cannot activate license key using offline activation.

Muhummad_Solehudin
7 - Meteor

Muhummad_Solehudin_0-1681093764167.png

Hi,

I want to activate license key using offline activation, but I have encountered this error.

For your information, below is the specification for the server.

Muhummad_Solehudin_1-1681093865045.png

 

1 REPLY 1
fmvizcaino
17 - Castor
17 - Castor

Hey @Muhummad_Solehudin ,

 

When licensing your Alteryx Server, select the license designer + scheduler option.

fmvizcaino_0-1681141098201.png

 

If you already did this and it didn`t work, another option would be to downgrade your server to the correct number of cores. I`m not 100% sure if this is needed, but it is worth the shot. This is based on https://help.alteryx.com/product-activation-and-licensing/troubleshoot-licensing-issues#

 

The basic license key works on a server with 4 physical cores. Here you can see how to get the number of physical cores if you can only see the number of logical ones. https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/How-Alteryx-Defines-Cores-for-Licensi...

 

Best,

Fernando Vizcaino