CASS error

[aparna0208]

HI,

Looking for some help as I'm stuck and not able to run any workflows in 2018.2 version because of CASS tool error. I got the following error "CASS is not installed properly or expired". I see a small notification on the tool panel as "A newer version of CASS is available(June 2020)". When I click on that link it gets redirected to a alteryx gallery where I enter my license key to login. I'm not sure what I need to do after this or how to proceed. Any help would greatly be appreciated. Thank you in advance

[ChiN · Accepted solution]

Hi @aparna0208 ,

Go to download site then scroll all the way down. 

Find "Data Packages" -> " US CASS" (if you are located somewhere else, pick the right CASS option )

The CASS update can be found under package

[aparna0208]

It worked. Thanks for your inputs 🙂 @ChiN 

[Cher2018]

Hello - I have a similar issue except I have already downloaded the updated database.  I ran the .exe file but I still get the error.  Is there any other action needed to install it?

[ChiN]

Can you provide the screenshot @Cher2018 ?

[ChiN]

You are welcome @aparna0208 ! 

[Cher2018]

Hi. I’m away from laptop right now but it is the same message the original poster had. I’m using version 2019.3 if that helps and I downloaded the June 2020 database. 

[Cher2018]

Here's the error 

I downloaded the data package and extracted the June version.  These are the files that were extracted.  I still get the same message that a newer version is available.  Is there another step to actually install it?