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alteryx server Discussions

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SOLVED

Blank All Users Tab in Gallery Admin

Alteryx Certified Partner

It looks like there's an issue with the Gallery admin. The 'All' users tab doesn't show any users even though there are users present in the 'Curators', 'Artisans' and 'Viewers' tabs:

2019-04-08_14-45-04.png

 

There is an error in the browser console. Not sure if it's a related issue:

2019-04-08_14-45-51.png

 

Cheers,

 

Craig

Highlighted
Alteryx
Alteryx

@craig_bloodworth just to confirm what we did to solve this issue :

- we noticed the existence of "empty" user profiles in the underlying DB

- they had null values for certain attributes (subscription id, active, email, first name, last name...)

- the nulls couldn't be processed on the gallery, hence the error message in the console

 

Removing these empty records and restarting the service solved the issue

John Gonggrijp-Dowe
Customer Support Engineer
Alteryx