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SOLVED

Alteryx Service and Client is not compatible

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Alteryx Certified Partner

Hello,

 

We are trying to setup multiple-machines for Alteryx.
When we try to connect Alteryx Worker to Alteryx Controller we got this error:
"Alteryx Service and Client is not compatible"
Should we configure else Alteryx Server Controller?

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Alteryx Certified Partner
Alteryx Certified Partner
I think that a version difference must exist to get that message. Did you upgrade all or use the same version on the new worker?
Alteryx ACE & Top Community Contributor

Chaos reigns within. Repent, reflect and reboot. Order shall return.
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Alteryx Certified Partner

Thanks for your response,

Actually, all of them have the same version of Alteryx but Alteryx Worker on the first machine is Windows Server 2012 R2 while the other's controller is  Windows Server 2016.

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Alteryx Certified Partner

Actually, all of them have the same version of Alteryx Server 2018.1.4.44

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Alteryx Certified Partner

I found the solution after troubleshooting the network. The port 80 was close :( .

But what I think the error message informs unclear message.

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5 - Atom

Hi, 

 

Can you provide the step of troubleshooting?

 

Thanks