Alteryx Service Could Not Start - Windows Error 1053

[respino8]

I could not start the Alteryx Service, and I am getting the Error 1053 message (please see attached screenshot).

I am using Alteryx 2018.1 while other members of my team are on 2017.x.

What do I need to do to get my workflows scheduled?

Thanks.

[JessicaS]

Hi @respino8,

Is this a server or a designer with desktop automation? If it is a server there is often a laststartuperror.txt file that can give a clue.  If it is a designer with desktop automation, you may not have the 3rd option if yours is set to use sql lite. 

In addition to the below, make sure there is ample space left on the drive that the persistence is installed on.  If you get stuck or need further assistance please shoot us an email at support@alteryx.com and we can assist you to get it started. 

Alteryx Service is stopped

• Check the txt file.

This is available, by default, in C:\ProgramData\Alteryx\Service\LastStartupError.txt. The contents of this file, if it exists (it only shows up if there was an error starting up), often give a vital clue as to the cause. 

Common entries and resolutions

Error	Resolution
Service cannot start. No valid Alteryx licenses found	Go to options>manage licenses and check for obsolete or expired license keys. If obsolete/expired keys exist delete them. Also check to ensure server or scheduler key is activated
The Logon specified for the Worker is not valid: Win32 Error: The handle is invalid	Update the credentials for the Run As User https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Run-As-Settings/ta-p/17830
Mongo connection failed, please ensure server address and credentials are correct	Clear the Mongod.lock file https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/ERROR-Mongo-Connection-failed-please-...

• Additionally, check out the log files to see if there's any mention of errors there.

These are, by default, avialable at C:\ProgramData\Alteryx\Service\ and are a series of .log files, with the most recent/active being called AlteryxServiceLog.log.

The newest entries are written at the end of the file. See if any errors are logged there that might point out the issue.