Alteryx Server installation on AWS EC2 | Not able to access gallery from local Designer

[anuj_mangal]

Dear Members of the Community,

We are conducting some for POCs on Alteryx server (version 11.8 ) and have installed it on one of our AWS EC2 instance.

Now when we are trying to connect the gallery from a browser/designer on the EC2 instance itself, we are successfully able to do so but are not able to connect to gallery from out local machine designers/web browser. 

Has anyone encountered similar issue before and would be able to provide some much appreciated assistance in this regard? Thanks!

Best Regards,

Anuj Mangal

[LordNeilLord]

Hi @anuj_mangal,

Just a thought, have you enabled inbound traffic to port 80/443 on your EC2 instance?

https://aws.amazon.com/premiumsupport/knowledge-center/connect-http-https-ec2/

[anuj_mangal]

Thanks for your response. 

I have attached a snapshot of the security groups I have configured on my EC2 instance. I believe they incorporate the suggestions in the AWS link you have shared. But still I am not able to connect to the gallery/controller from designer on my local machine.

[LordNeilLord]

Yep, that all looks good!

Might need some help from the big guns here, @MarqueeCrew @SeanAdams  any thoughts here?

[MattB · Accepted solution]

Hi @anuj_mangal,

Your security group looks correct. To clarify, you stood up a Windows 2008 or 2012 AMI and then installed Alteryx Server on it? Please try a few things:

- Can you try disabling Windows firewall for all profiles, public and private, on the Windows Server AMI and test again? If that works, re-enable the firewall and open port 80/443.

- From a browser on your local machine, can you open a browser to the public IP of the Windows Server AMI and view the Alteryx Server "Analytics Gallery" web page?

- Do you have any other AMIs in addition to Alteryx Server? Are you able to ping the IPs of them from your local machine?

I am a Product Manager at Alteryx and own Cloud Strategy so I would love to connect with you later to talk more about your cloud use with Alteryx.

[anuj_mangal]

Hi @MattB,

Thanks for you response. When I turned the firewall off, I was able connect to gallery through my local system. Post that i tried the second part in point 1 of your solution and was able to access gallery after enabling the firewall. 

Thanks again for your time and effort in resolving this issue. 

Best Regards,

Anuj Mangal

[varundcs]

Hi Matt,

i recently installed Alteryx server 2019.2 on AWS EC2 (t2.xlarge)  The installation was smooth but the gallery URL (http://localhost/gallery/) doesn't work from the instance itself and I see "Loading" image indefinitely without any other error message.

Tried changing the local host to use the hostname, FQDN but no luck.

The only way I can access the gallery URL is by clicking the "Alteryx System Settings" and access the gallery link from there .

However this only works till the time the system settings is open. The moment I close it  and try to access the URL from a new browser the URL again show the "Loading".   What would you suggest might be happening here. Any thoughts

Thanks ahead for the help.

--

Varun