Alteryx Server does not start, always stopped after installation

Hi everyone.

After install Alteryx Server 2024.1, same config as older, but service does not up, always running back to "stopped". Reading log, I found this:

2024-06-10 20:22:47.725000,ERROR,15224,AlteryxService,CreateTileSet,,,,,,,,"S:\Alteryx\Service\AlteryxService_Client\src\ClientConnectionDetails\TLSConnection.cpp: 29. OpenSSL API <SSL_connect> failed with <<Missing Argument Text 2>>"
2024-06-10 20:22:47.726000,ERROR,15224,AlteryxService,CreateTileSet,,,,,,,,"CreateTileSourceInterface_CreateTileSet_Error: Error <OpenSSL API <SSL_connect> failed with <<Missing Argument Text 2>>>"

I can't find anything in official docs, so I came here asking for help, please.

Server

Accepted answers

fmvizcaino

Are you using an SSL certificate on your server? (http or https)

All comments

fmvizcaino

Hi @Maurilio_Lima_yduqs ,

If you are trying to upgrade to a new version, you must perform all the required upgrades found here. https://help.alteryx.com/current/en/server/best-practices/server-upgrade-best-practices.html

Let me know if that is not your case.

Best,

Fernando V.

Maurilio_Lima_yduqs

Thanks by help, but it's not a upgrade, is just another instance next to. I've compare configuration settings between both instances and I can't find any difference.

fmvizcaino

Are you using an SSL certificate on your server? (http or https)

Maurilio_Lima_yduqs

Era isso. Desativei o SSL para UI e deu certo.

Quick Links

This months top contributors

atcodedog05 19458

Qiu 15866

binu_acs 15708

MarqueeCrew 13708

apathetichell 13703