Hello,
Recently, our team encountered and resolved some issues related to a Microsoft Server patch KB4338815 on our Alteryx Server (hosted on Windows Server 2012 R2). We were experiencing outages that were seemingly caused by nothing (no workflows running, low usage times, etc.) and I wanted to share our solution in case it may be affecting other users.
We experienced several outages with the following behavior:
WARN,7040,AlteryxService,GalleryManager,,,,,,,"GalleryDaemon_Ping_Failed: Response code <400>"
WARN,7040,AlteryxService,GalleryManager,,,,,,,"GalleryManager_DoWork_PingFailed: Ping failed, fail count now <1>."
We determined with our internal IT that this was caused by Microsoft Server Patch KB4338815, which was applied to our server a week before the first outage. This patch was associated with several other application issues across the company exhibiting the exact same behavior. Microsoft released KB4345424, which addresses these application issues and has successfully resolved the application issues with several applications across our company, including Alteryx. Once KB4345424 is applied, the issue goes away.
Hope this helps anyone else who may be experiencing the same!
Note: we are running Alteryx Server 2018.1.4.44311
Thanks so much for the information!
We found the same problem. We were stopping the Alteryx Service to do backups and at times it would go to a stopping state and just hang there. We had to do a reboot of the server to get it back running. This has happened twice for us ten days apart. We feel the same that the patch applied caused this issue. It caused issues also with Tableau. We will look into applying the patch from Microsoft for this issue.
Dale Rexroth