Alteryx Process Not Sending Email Output from Server

[mattpeltcfa]

Hello,

I have an Alteryx process scheduled to run daily on the server. It appends the data correctly to the excel output, however it never sends the automated email as it should when I run in Designer. Can someone please advise on how I can resolve?

[BrianR]

Hi - question for you - has this always worked before from the Server and stopped working recently, or has it never worked / been tested? If the former, I typically look towards things such as port access issues, i.e., perhaps there was a change to your network security where the Server can no longer access your email server?

If this has never worked, or if you are testing this for the first time, that is a good place to start looking as well. Your local machine may have access to the email server you are using, your Server likely may not.

[mattpeltcfa]

It has never worked before. That's interesting, I feel like our Server should have access because it is specific to our company.

[BrianR]

As a quick test, I stood up a new Server that I know does not have access to a particular email server I use from my laptop. The email processes fine from my local copy of Designer, but fails from this Server, which I fully expect. To help troubleshoot your situation, when running your workflow from Gallery, does it run without error, i.e., the workflow runs, you get no errors, but you never receive email? In my case, where I know the connection is blocked, I get this message when I run this particular workflow from Gallery, which again, I was expecting:

• Error running Event #1: Couldn't connect to server

[JoseNavarro]

Hi

Check if the Server has an antivirus blocking the SMTP connection

Regards

José