Alteryx Server Discussions

Find answers, ask questions, and share expertise about Alteryx Server.
SOLVED

Alteryx Gallery URL "Can't reach this page" with The DNS name does not exist

alt_tush
8 - Asteroid

Hi All,

I need urgent help on Alteryx gallery URL. I have setup one staging Alteryx server.
Also on server "http://localhost/gallery/#!apps/gallery" opening the gallery page.

We open the port and firewall open to get access the Alteryx gallery using local machine.

But it is still giving me the "Can't reach this page" error. I am using the URL http://hostname/gallery/ but it got failed.
But we did the same setup for production server and it is working perfectly fine from local desktop as well.

Error message eceived the "Can't reach this page" with

The DNS name does not exist.
Error Code: INET_E_RESOURCE_NOT_FOUND

Also I tried in chrome and internet explorer as well. But same error. This error received to all other users as well.

Windows Server 2012 R2 with gallery version server 2020.3.7

Could you please help me where I went wrong.

Thank you in advance.

4 REPLIES 4
clarab
Alteryx
Alteryx

Hi @alt_tush, it seems your DNS server is unreachable. Could you work with your IT team on this?

 

Also, you may want to try using the IP address instead. Any issue in doing so?

alt_tush
8 - Asteroid

Hi clarab,

 

Thank you for your respond, yes after contacting with IT my issue is resolved.

 

Port was not opened and that's why we unable to access the url.

 

Thanks again 🙂

clarab
Alteryx
Alteryx

@alt_tush Thank you for sharing the cause here! I am glad that this has been resolved! :

clarab
Alteryx
Alteryx

@alt_tush Thank you for sharing the cause here! I am glad that this has been resolved!