Alteryx Server Discussions

Find answers, ask questions, and share expertise about Alteryx Server.
The Expert Exam is now live online! Read about the specifics and what it took to bring it to life in the blog by our very own Elizabeth Bonnell!

Alteryx Gallery Error After Upgrade Server 2019.1 to 2019.2

Alteryx Certified Partner



I would like to inform you all after we upgrading Alteryx Server 2019.1 to 2019.2.

We can access Alteryx Gallery on Browser (localhost/gallery), we found error below :


{"data":null,"exceptionName":"UnavailableException","innerExceptionMessage":"","message":"The system is currently undergoing maintenance. Please try your request again later."}


I'm try to restart AlteryxService and reinstall Alteryx Server 2019.2 but nothing has changed.


The problem is MongoDB on "C:\ProgramData\Alteryx\Service\Persistence\MongoDB". If i delete or rename MongoDB to Mongo_DB and start the AlteryxService, the system create a new one MongoDB Folder and we can access Alteryx Gallery but all the workflows that I have uploaded are gone.


Please help to us


Thanks & regards





Could you try starting the service without renaming the Mongo folder and then share


  • Service log (C:\ProgramData\Alteryx\Service\AlteryxServiceLog.log)
  • Gallery log (C:\ProgramData\Alteryx\Gallery\Logs\alteryx-[latest-date].csv)
  • RuntimeSetings.xml (C:\ProgramData\Alteryx)