I recently upgraded to 2020.4 (full version 2020.4.5.12471). When in Gallery or Admin I am unable to add users to a Collection.
When clicking into a collection, this error message appears:
When I click to add a user to the collection, no users populate and I see this message.
Has anyone else encountered this or know of a solution?
Solved! Go to Solution.
@morr-co Thanks for posting here. Do you mind sending us an email at support@alteryx.com with the gallery logs, service logs and a .har file while you recreate the error?
We can help you troubleshoot and then we can respond back to this post with the resolution to help other community members who may experience the same error.
Thanks for your reply @JamesHa, I just submitted the requested files to support@alteryx.com.
@morr-co Thanks for your time as we worked through this. Below is the resolution we came to for you issue:
As an update to this case the issue was because there was a user in the gallery that was not linked to a subscription Id. You can use robo3t to check this if you run into the same issue:
Make sure all users have a subscription id. You can run the following query to see if anyone has a null or empty value:
db.users.find({SubscriptionId:null}) OR db.users.find({SubscriptionId: ""}) OR db.users.find({SubscriptionId: " "})
resources: https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/How-to-Login-to-Robo-3T/ta-p/601025