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SOLVED

2019.3 designer can't open company gallery

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Asteroid

Hi, Alteryx Community,

 

I installed 2019.3 designer and it can't out the gallery from the designer but only return following,

 

My gallery data connections work fines btw,

Gallery connection.jpg

Can you advise on this?

Alteryx
Alteryx

@khu 

 

This looks like the save rather than open workflow dialog. Can you please clarify what you expected to see?

Asteroid

@MichalM  It is from Open-Workflow->My Company's Gallery

Alteryx
Alteryx

Are you sure? As the dialog looks exactly like the Save one - see below

 

save.png

 

The Open dialog looks like this

 

open.png

 

Do you maybe want to try mapping the gallery from scratch?

 

add-gallery.png 

Asteroid

@MichalM  Yes, I can confirm I provided the screenshot with Open Workflow, Also, Save as Workflow return the same screenshot. Even for save, that's the correct window.

 

I just remove the gallery and add again, it returns the same.

 

I recently just move from desktop to laptop so I updated from 2019.1 to 2019.3 at the same time. not sure if it's the bug for 2019.3.

 

Also, I notice 2019.3.15763 released on 9/3/2019, but 2019.2.10.64688 updated on 9/5/2019, Do you know why?

 

Thanks

 

Alteryx
Alteryx

Also, I notice 2019.3.15763 released on 9/3/2019, but 2019.2.10.64688 updated on 9/5/2019, Do you know why?


This is a stable 2019.2 release - companies often release stable updates to previous versions to fix bugs.

 

As for your issue with the Gallery, I'd recommend you raise a ticket via support@alteryx.com

Asteroid

@MichalM  I just reinstall the 2019.1. I will try again 2019.3 later since it provide TLS authentication in email tool!

 

Thanks for the help!

 

Kun