2019.1 Server & Designer Upgrade

[AnupD]

Hello All,

We recently upgraded Alteryx Designer and Server from 11.5 to 2019.1. Upgrades seemed to have worked fine. We first upgraded Server, while keeping Designer version to 11.5. We were able to publish all our workflows from 11.5 Designer to 2019.1 Server and all of our functional test cases passed. We then upgraded Designer to 2019.1 for a few test users successfully and the standalone version seems to work fine (apart from documented know issues).

We are able to add Gallery to our local Designer successfully (though it sometimes asks us for username and password, which should not happen as we have enabled IWA). We are also able to download the workflows that are already published in the gallery. However, when we try to publish new workflows, or save existing ones, we get errors - different errors each time (attached). 'API Not Enabled', etc. Our Designer is active with valid license provided by Alteryx.

Has anybody faced this issue, if yes, were you able to resolve it? Saving Workflwos to Gallery - Gallery not populated by defaultError while saving workflowsOpening workflows from Gallery

[PaulN]

Hi @AnupD,

Thank you for posting.

Have you tried to removed the license and re-add it again please?

Kind regards,

Paul Noirel

Customer Support Engineer, Alteryx

[AnupD]

Thanks for your response. We requested new trial license keys for the server. We received and installed them yesterday. We are able to publish and run workflows successfully in the Gallery but the behavior is a bit different.

The Designer is not able to pick up the Gallery automatically while publishing. Eg: We see 'Welcome, Placeholder' instead of the Gallery name, workflow name does not populate automatically, Location field does not show me my Private Studio name, instead it shows 'Gallery Location'. Also, I'm not able to version-control the workflow, in other words, if I try to save an already saved workflow, it prompts me a screen shown in screenshot below.

[PaulN]

Hi @AnupD,

Thank you for the update.

I would suggest to contact Alteryx Customer Support (support@alteryx.com) for further verification.

Regards,

Paul Noirel

Sr Customer Support Engineer, Alteryx

[HariReddy]

Hi,

We are planning for an upgrade from 11.7 to 2019.1 version. Are there any server upgrade guide? Can we do in place upgrade or do we need to do fresh install? 

Thank you,

Hari

[DanM]

@HariReddy 

Here are upgrade resource

https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Install-or-Upgrade-Alteryx-Server/ta-...

If you have any questions or issues please reach out to Support.

DanM

[AnupD]

@PaulN  We have engaged Alteryx support. I'll update you on the outcome. Thanks.

[AnupD · Accepted solution]

This has been resolved. After working with the support team for hours and trying to figure out discrepancies by reviewing the logs, it turned out that Proxy Credentials were enabled on my Designer and my windows password had changed recently. So the Designer was trying to pick my old password as I did not update it in User Settings. Disabling the Proxy Credentials resolved this issue.

Recommendation for Alteryx: Enable SSO wherever possible - Proxy Credentials, Publish to Tableau Server, etc.

Thanks.