Hi Community,
I need some help with the new Insight Tool.
I have a very simple workflow that reads an input, and then I want to have an Insight.
I read my datasource, drop an Insight tool in the canvas, create the layer, the Insight looks great.
I select my Gallery (a local one @localhost/gallery) and publish my insight.
The new insight appears on the Gallery,
but when I click it to see it, I receive a:
"Error rendering insight. If this problem persists, please contact your Systems Administrator."
What am I doing wrong? Any help will be welcome.
Hi @Aguisande,
The first thing I'd suggest would be to make sure that your Alteryx Server is setup to be able to handle Insights. You might be running into an issue where Insights are disabled on your server if you have not gone through the Alteryx System Settings since upgrading your server.
If you've already done this, make sure your workflow was also uploaded to the Gallery, as is noted in the documentation here:
https://help.alteryx.com/current/Insight.htm?Highlight=insight
Hope this helps!
Mike, thanks for answering.
All you mentioned was already done,exactly as your screenshots, so must be something else.
@Aguisande Can you advise if your Gallery base URL is http(s)://hostname/gallery/ or http(s)://hostname/? If your Gallery does not use the '/gallery' path can you try adding it back to see if it resolves your issue?
Hi Kevin,
It's using http://hostname/gallery already.
@Aguisande Thank for confirming. If you have followed all of @MikeSp's recommendations (please double check this), your gallery is using the http(s)://hostname/gallery url, and you are still encountering this error I would recommend opening a case with support. This way we can schedule a some time to take a look at this with you. Please include a link to this post in your support request.
Any fix for this? i'm coming across this in the new version 2018.3.5.
Hi all
Today, with Jake Samuels help, we found the cause of this behavior (at least in my computer)
My Computer name had some dashes in the name.
Procedure to fix this:
- DEACTIVATE your license (I didn't at first so I had to do everything twice)
- Remove the "especial" characters from your computer name
- Reboot your computer
- ReINSTALL your license
- You should be able to see your insights in the Gallery
This should do (at least did it for my case)
Hope this helps
Hi @Aguisande,
I actually chatted with @JakeS while you were encountering this issue. I believe yours might've had to do with the "-" at the beginning of your machine's hostname and I'm not sure it would've been specifically related to the license. However, with the licensing the license is tied to the machine's hostname which is likely why you had to re-license.
The thought from the support side at the moment is the Insight rendering may have been trying to use something like "http://-hostname-1" where a dash at the beginning of the URL seems to have been confusing the Insight worker and throwing a bad host error in the service logs.
As an interesting read, RFC942 mentions that hostnames ideally not begin with a non-alpha character for internet operations (see assumptions section, point 1). This may be why we were encountering the issue.
https://tools.ietf.org/html/rfc952
Thanks for your input here!