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alteryx server Discussions

Find answers, ask questions, and share expertise about Alteryx Server.

2018.3 Insight Tool & Gallery

Alteryx Certified Partner
Alteryx Certified Partner

Hi Community,

I need some help with the new Insight Tool.

I have a very simple workflow that reads an input, and then I want to have an Insight.

wf.PNG

I read my datasource, drop an Insight tool in the canvas, create the layer, the Insight looks great.

Capture.PNG

 

I select my Gallery (a local one @localhost/gallery) and publish my insight.

Capture4.PNG

The new insight appears on the Gallery,

Capture5.PNG

but when I click it to see it, I receive a: 

"Error rendering insight. If this problem persists, please contact your Systems Administrator."

Capture6.PNG

 

 

What am I doing wrong? Any help will be welcome.

Moderator
Moderator

Hi @aguisande,

 

The first thing I'd suggest would be to make sure that your Alteryx Server is setup to be able to handle Insights. You might be running into an issue where Insights are disabled on your server if you have not gone through the Alteryx System Settings since upgrading your server.

 

2018-08-30_23-47-44.png

 

2018-08-30_23-48-59.png

 

If you've already done this, make sure your workflow was also uploaded to the Gallery, as is noted in the documentation here:

 

https://help.alteryx.com/current/Insight.htm?Highlight=insight

 

Hope this helps!

Mike Spoula
Solutions Architect - Services
Alteryx
Alteryx Certified Partner
Alteryx Certified Partner

Mike, thanks for answering.

All you mentioned was already done,exactly as your screenshots, so must be something else.

 

Alteryx
Alteryx

@aguisande Can you advise if your Gallery base URL is http(s)://hostname/gallery/ or http(s)://hostname/? If your Gallery does not use the '/gallery' path can you try adding it back to see if it resolves your issue?

Alteryx Certified Partner
Alteryx Certified Partner

Hi Kevin,

It's using http://hostname/gallery already.

Alteryx Certified Partner
Alteryx Certified Partner
 
Alteryx
Alteryx

@aguisande Thank for confirming. If you have followed all of @MikeSp's recommendations (please double check this), your gallery is using the http(s)://hostname/gallery url, and you are still encountering this error I would recommend opening a case with support. This way we can schedule a some time to take a look at this with you. Please include a link to this post in your support request.

Bolide
Bolide

Any fix for this? i'm coming across this in the new version 2018.3.5.

Alteryx Certified Partner
Alteryx Certified Partner

Hi all

Today, with Jake Samuels help, we found the cause of this behavior (at least in my computer)

My Computer name had some dashes in the name.

 

Procedure to fix this:

- DEACTIVATE your license (I didn't at first so I had to do everything twice)

- Remove the "especial" characters from your computer name

- Reboot your computer

- ReINSTALL your license

- You should be able to see your insights in the Gallery

 

This should do (at least did it for my case)

Hope this helps

Highlighted
Moderator
Moderator

Hi @aguisande,

 

I actually chatted with @JakeS while you were encountering this issue. I believe yours might've had to do with the "-" at the beginning of your machine's hostname and I'm not sure it would've been specifically related to the license. However, with the licensing the license is tied to the machine's hostname which is likely why you had to re-license.

 

The thought from the support side at the moment is the Insight rendering may have been trying to use something like "http://-hostname-1" where a dash at the beginning of the URL seems to have been confusing the Insight worker and throwing a bad host error in the service logs.

 

As an interesting read, RFC942 mentions that hostnames ideally not begin with a non-alpha character for internet operations (see assumptions section, point 1). This may be why we were encountering the issue.

 

https://tools.ietf.org/html/rfc952

 

Thanks for your input here!

Mike Spoula
Solutions Architect - Services
Alteryx