hello everyone
I am quite new using this tool and I have my first task. I have to figure out how to identify patterns from a given column which contains text information. My goal is to see if there is a pattern in the language used: key words like provide, allocate, update, verify, etc.. For it, I used the tool "Zero-shot Text Classification". It worked but i was wondering, how would you guys build the workflow. In the attached file, the column D is the most important for this task. It contains the actual questions the customers placed us. I want to identify key words used in those questions and group those into buckets (for example Dividends, Capital increases, Splits, add information, remove data, explanation needed, etc.). Finally, I want to relate those buckets with other columns such as the group that got the incident assigned, the time it took to process the query, the product behind, etc. and identify patterns: Group A takes the longest to answer questions regarding updates on product AB, group C is the fastest to resolve incidents regarding dividends, or capital increases but only on product BC; most requests, customer want us to review data on dividends for product CD, etc.). Can I use other tools from Machine Learning or Text Mining to do this in a easier way? Attached is a list with dummy requests from our customers and also a screenshot of the Workflow I used.
Thanks a lot for any ideas!
Cheers
Carolina
