I have the Trial License of Intelligence Suite installed, but can't use Machine Learning

[StevenCohen]

I installed the free trial Designer and then Intelligence Suite.  The >>Options>>Manage Licenses says that both are installed.

When I try to run the Assisted Modeling element of Machine Learning, I get this error.

I tried uninstalling and reinstalling.  I tried installing both Designer and Intelligence Suites at the same time.

None of these worked.

Any suggestions?

Thanks,

Steve

[c-lopez]

Hi @StevenCohen 

It sounds frustrating to encounter these issues. Here are a few steps you can try to resolve the problem:

• Check Compatibility: Ensure that the versions of Alteryx Designer and Intelligence Suite you have installed are compatible with each other. Sometimes, using mismatched versions can cause errors.
  
  
• Correct Installation Order: Make sure you install Alteryx Designer first, followed by the Intelligence Suite. Installing them out of order can sometimes lead to issues.
  
  
• Admin vs. Non-Admin Versions: Verify whether you are using the Admin or Non-Admin versions of both Alteryx Designer and Intelligence Suite. They need to match. For example, if you have the Admin version of Designer, you should also use the Admin version of Intelligence Suite.
  
  
• Check for Updates: Ensure that you have the latest updates and patches installed for both Alteryx Designer and Intelligence Suite. Sometimes, bugs are fixed in newer releases.
  
  
• InstallInfo File: Check if the InstallInfo.ini (for versions < 2022.3) or InstallInfo.xml (for versions >= 2022.3) file is present in the correct directory. If it’s missing, you might need to create it manually.
  https://knowledge.alteryx.com/index/s/article/Error-Alteryx-is-not-installed-error-occurs-when-insta...

If these steps don't resolve the issue, please reach out to support for more detailed assistance. They can provide specific guidance based on your setup and the exact error messages you're encountering.