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YXI installation - Fix "Exception" error for long path names

Moderator
Moderator
Created on

 

Problem:

You are trying to install a YXI file and the following message appears: 

 

 

AlteryxGui_2018-10-25_21-28-07.png

 

 

Message:

 

An error occurred during installation of the Python tool.
Exception:

 

 

Solution:

 

Exception is a generic error message. Frequently, the root cause of this error is related to long file path names when running Windows 10. The following instructions resolve this error when it is caused by long file path names. 

 

Please note that the following steps require administrator rights

 

1. Open Registry Editor (regedit.exe)

 

2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem

 

3. Right-click on the key and select Export for backup (save the resulting file in a safe place with a meaningful name, like Before_LongPathsEnabled.reg for example)

 

4. Change the value of the LongPathsEnabled key from 0 to 1

 

regedit_2018-07-23_00-06-26.png

 

 

 5. Install YXI file

 

Note: Restarting computer is sometimes needed to enable change

 

As Exception is a generic message, if these troubleshooting steps do not fix your issue please post to Alteryx Community or contact support@alteryx.com.

 

Comments
Atom

Paul,


I'm new to the community so please bear with me.

 

I'm getting a similar error.  

 

I've tried the fix above and restarted my computer. 

 

However I'm still getting the same error.

 

Any ideas of what else it might be?  Pic below.

 

Capture.PNG

I am getting the same error. I also enabled longpaths and am still seeing this. Any assistance would be greatly appreciated. 

 

Thanks,
Mike

Atom

For anyone who still gets this error after trying the fix above, contact Support.

 

You can bypass the installer which is the cause of the error. 

 

They will send you a link to do a direct download of the file which you can then save directly to a file path that Alteryx Designer will recognize.

@BCHEN - thank you for the follow-up. I will do that.